OCT Employee Assistance Program (EAP)

MetLife

The Plan is pleased to announce our newest partnership with the MetLife Employee Assistance Program (EAP) which offers confidential professional support and guidance for everyday life. This is available to you and your family 24 hours a day, 365 days a year.

Expert advice for work, life, and your well-being

The program's experienced counselors provided through LifeWorks can talk to you about anything going on in your life including:

  • Family Going through a divorce, caring for an elderly family member, returning to work after having a baby.
  • Work Job relocation, building relationships with co-workers and managers, navigating through reorganization.
  • Money Budgeting, financial guidance, retirement planning, buying or selling a home, tax issues.
  • Legal Services Issues relating to civil, personal and family law, financial matters, real estate and estate planning.
  • Identify Theft Recovery ID theft prevention tips and help from a financial counselor if you are victimized.
  • Health Coping with anxiety or depression, getting the proper amount of sleep, how to kick a bad habit like smoking.
  • Everyday Life Moving and adjusting to a new community, grieving over the loss of a loved one, military family members, training a new pet.

Convenient and confidential help when you want it, how you want it

Your program includes up to 5 phone or video consultations with licensed counselors for you and your eligible household members, per issue, per calendar year. You can call 1-888-319-7819 to speak with a counselor or schedule an appointment, 24/7/365.

When you call, just select “Employee Assistance Program” when prompted. You'll immediately be connected to a counselor. If you're simply looking for information, the program offers easy to use educational tools and resources, online and through a mobile app. There is a chat feature so you can talk with a consultant to guide you to the information you are looking for or help you schedule an appointment with a counselor. Log on to MetLifeeap.lifeworks.com, user name: MetLifeeap and password: eap

Answers to important questions

Are Employee Assistance Program services confidential?

Yes. Any personal information provided to LifeWorks stays completely confidential.

How do I get help?

Getting professional help is just a phone call away. Simply call 1-888-319-7819 to speak with a counselor or to schedule a phone or video conference appointment. These services are available 24 hours a day, 7 days a week.

When is the right time to call?

That's up to you. Counselors are here whenever you need them —whether you simply need to talk or want guidance on something you are going through.

Does the program have any limitations?

While the program offers a broad range of services, it may not cover all services you may need. Your Employee Assistance Program does not provide:

  • Inpatient or outpatient treatment for any medically treated illness
  • Prescription drugs
  • Treatment or services for intellectual disability or autism
  • Counseling services beyond the number of sessions covered or requiring longer term intervention
  • Services by counselors who are not LifeWorks providers
  • Counseling required by law or a court, or paid for by Workers' Compensation

Does the program offer Cognitive Behavioral Therapy (CBT)?

Many LifeWorks EAP providers are trained in this type of counseling and the foundation of LifeWorks' CareNow digital programs, available through the programs website and mobile app, are built upon Cognitive Behavioral Therapy (CBT) techniques . CareNow provides instant access to a range of self-service programs developed by world leading experts, focused on behavior change in the areas of anxiety, stress, depression, and more.