Contact

Contact US

Address

Electrical Workers Local 369 Benefit Funds Office
906 Minoma Avenue
Louisville, KY 40217
(502) 635-2611
(800) 427-2495
E-mail: 369memberhelp@369benefits.com

Getting Answers

The Fund Office staff is available to help you Monday through Friday from 8:00am to 4:30pm. Feel free to contact the Fund Office if you have any questions or need additional information relating to the Plan. In addition, you should contact the Fund Office:

  • If you need to file an application or appeal for your Retirement benefits
  • If you need to designate or change your beneficiary
  • If you need to update your Fund records (due to a move or change in family status)
  • If you have questions relating to the Plan's procedures for handling a QDRO
  • If you need information relating to reciprocity
  • If you have questions or need assistance with a medical claim

The chart that follows shows the contact information relating to the Plan.

If You Have a Question
or Need Information About:		 Contact: Contact Information:
Eligibility, Updating Personal
Information, Filing an
Application or Appeal for Benefits,
Benefit Coverage, Network Providers		 Fund Office (502) 635-2611 or
(800) 427-2495
369memberhelp@369benefits.com
Investment Information Empower (833) 369-4239
participant.empower-retirement.com/
Service of Legal Process Rex Dunne,Esq Ledbetter Partners LLC
105 Daventry Lane
Louisville, KY 40223
Service of Legal Process Jennie Arnold, Esq. Ledbetter Partners LLC
5078 Wooster Rd
Cincinnati, OH 45226
Your ERISA Rights Employee Benefits Security Administration,
Department of Labor		 Regional Office:
Cincinnati Regional Office
1885 Dixie Highway - Suite 210
Ft. Wright, KY 41011
(859) 578-4680

National Office
Division of Technical Assistance and Inquiries
Employee Benefits Security Administration
U.S. Department of Labor
200 Constitution Avenue NW
Washington, DC 20210
(866) 444-3372
www.dol.gov
Non-Medicare Medical PPO Providers Anthem Blue Cross and Blue Shield
(or Blue PPO for participants
not in Kentucky, Ohio, or Indiana)		 1-800-810-BLUE (2583)
www.anthem.com
Non-Medicare Medical Claims

Non-Medical PPO Provider Claims

PPO Provider Claims

Fund Office

Anthem Blue Cross and Blue Sheild

1-800-427-2495 or 502-635-2611

1-800-810-BLUE (2583)
www.anthem.com
Medicare-Age Eligible Medical Claims Fund Office 1-800-427-2495 or 502-635-2611 369memberhelp@369benefits.com
Medical Preauthorization
(Other Mental Health / Substance Abuse)		 Valenz Health 800-367-9938
MAP Mental Health/Substance Abuse
Treatment Preauthorization		 Wayne Corporation 1-800-441-1327 or 502-451-8262
Prescription Drug Benefits Sav-Rx 1-866-233-IBEW (4239)
www.savrx.com